Monthly giving via your mobile phone bill

As of 26th September 2022, we stopped accepting new sign-ups for monthly giving via your mobile phone bill. If you would like to set up a new monthly donation to Cancer Research UK then please consider setting up a direct debit online, here. It’s another easy way to donate to Cancer Research UK to help bring about a world where everybody can live longer, better lives, free from the fear of cancer.

If you already donate to us monthly via your mobile phone bill then thank you for your ongoing support. These are the terms that apply.

General

You must obtain permission from the bill payer and must be 16 years or over to give monthly via your mobile phone bill.

The standard network charge for text messages is at your network provider's rates.

Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges from your network provider.

Cancer Research UK does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.

This Charity Donation Service is being provided for Cancer Research UK by Open Mobile Global Limited, Holborn Studios, 49-50 Eagle Wharf Road, London, N1 7ED.

Cancer Research UK is a registered charity in England and Wales (1089464), Scotland (SC041666) and the Isle of Man (1103) and Jersey (247). Registered address: 2 Redman Place, London, E20 1JQ.

How monthly giving works

When you started your regular monthly donation, you will have provided us with your mobile number for these purposes or sent a specified word to 70002 (to set up a monthly gift of £3) or 70088 (to set up a monthly gift of £5) or 70440 (to set up a monthly gift of £10).
You will then have received a message asking you to confirm your monthly donation by replying YES which activated your monthly gift. Your reply message will have incurred a standard rate message cost from your network provider.
Once you activated your monthly donation, your first donation of £3, £5 or £10 will have been taken immediately.
Each month, the day before your monthly donation is due, you will get a free text as a reminder.
This free text will also remind you that you can choose to skip a month by replying SKIP to that text message within 24 hours. If you're happy to give, then you don't need to do anything and you'll be charged as usual. However, if you choose to skip a month, we won't take the donation that month - you will just incur one standard network text message charge for sending your reply.
In each month that we take a donation, you will receive a free text receipt message.
No VAT will be charged on your donation, Cancer Research UK receives 100% of each monthly donation.

How to contact us – queries, complaints, refunds

If you have any queries about giving monthly by text message or wish to make a complaint or request a refund, please email the Operations Team via mobilise@cancer.org.uk (monitored between 9am and 5pm on weekdays, except Bank Holidays).

If your enquiry/complaint is made by email, we will do our best to acknowledge it within 5 working days beginning on the day on which we receive it.

We will keep you informed about the status and progress of your enquiry or complaint and provide you with the outcome without undue delay. We will also keep a record of all complaints made to us in line with the regulatory requirements.

If you are not happy with the handling or resolution of the enquiry or the complaint, you are entitled to take the enquiry of complaint to OFCOM by contacting them at OFCOM on 0300 123 3333 (calls to 03 numbers should cost no more than geographic 01 or 02 calls and may be part of inclusive minutes subject to your provider and your call package). The call centre is open Monday to Friday between 09:30 and 5pm.

For information on Cancer Research UK's Complaints Policy, please click here.

How to stop your monthly donation

If you want to stop your monthly donation please text STOP at any time to:

70002 to cancel your £3 donation
70088 to cancel your £5 donation
70440 to cancel your £10 donation
A STOP message will incur a standard rate message cost from your network provider.

We will remind you of the option to stop your donation each month in your receipt message.

Alternatively, you can email mobilise@cancer.org.uk to inform us of your instruction.

Refunds

Please note that we are only able to refund a donation in certain limited circumstances which are specified by charity law. For donations made via your mobile phone bill, examples might include donations taken in error or where the amount is incorrect.  Therefore, if you request a refund, we will ask you for information to help us investigate your request and to check whether there is a legal ground to process your refund. We will inform you at appropriate intervals about the status and progress of your request for a refund.

We will provide you with our decision without undue delay. This will set out the reasons for the decision, the amount of any refund, and when any refund will be paid.

We will pay the refund to you without undue delay and in any event not more than 14 days beginning on the day on which we provide you with a decision. We will also need your bank details to be able to reimburse you (where applicable).

Data Protection

Your details are safe with us. Check out our Privacy Policy for more information.

Updated: [31.01.2025]